Cancellations

If your order has not been packed by our warehouse team yet, we’ll simply cancel it and refund you, using the same method that you used to pay for it.

If your order has already been packed by our team, we will be unable to cancel it. In such cases, you can refuse to sign for the parcel upon delivery, and it will be returned to us at no cost to you.

Returns

Oronova accepts unwanted items for refund or exchange within 30 days, provided that the products are unopened, unused, or unworn as appropriate. The postage for returns and exchanges will be borne by the consumer.

Faulty items will be replaced or exchanged within 30 days after purchase, unless otherwise specified in the product description.

In all cases, please inform us about your return via email at info@oronova.com. You can then send the item back to us, ensuring to include the return slip in your parcel for efficient processing.

If your unwanted item is returned to us in an unsanitary, opened, or used condition, we regret that we will be unable to issue a refund and will return the item to you.

Refunds typically take 5-7 business days, depending on your bank's processing time.

Important Shipping Information

Please verify your shipping address before checkout. Once the product leaves our facility, we cannot be held responsible for shipping issues such as deliveries to hotels, missed deliveries, or failure to pick up packages from shipping facilities in time.

Failed Delivery

If a delivery attempt fails due to reasons beyond our control, such as the buyer being unavailable or incorrect address details, the buyer is responsible for return shipping costs and any related losses.

Incomplete Address Information

If incomplete or inaccurate address information leads to a failed delivery attempt, the buyer must cover return shipping expenses and any associated losses.

Pickup Delay

If the buyer causes a delay in the scheduled pickup process, resulting in additional costs or complications, the buyer is responsible for return shipping fees and any associated losses.

Lost Package

Oronova is not liable for lost, misdirected, or stolen packages. However, we are committed to assisting you in locating lost packages that have not been confirmed as delivered via tracking. Insurance does not cover packages confirmed as delivered. For secure deliveries, consider selecting a signature-required service during checkout.

For further assistance, please contact our Customer Service via email:

Email: info@oronova.com