Afbestillinger

Hvis din ordre endnu ikke er pakket af vores lagerteam, vil vi simpelthen annullere den og refundere dig ved at bruge samme metode, som du brugte til at betale for den.

If your order has already been packed by our team, we will be unable to cancel it. In such cases, you can refuse to sign for the parcel upon delivery, and it will be returned to us at no cost to you.

Returnerer

Oronova accepterer uønskede varer til refusion eller ombytning inden for 30 dage, forudsat at produkterne er uåbnede, ubrugte eller uslidte som passende. Porto for returneringer og ombytninger vil blive båret af forbrugeren.

Faulty items will be replaced or exchanged within 30 days after purchase, unless otherwise specified in the product description.

In all cases, please inform us about your return via email at info@oronova.comDu kan derefter sende varen tilbage til os og husk at inkludere retursedlen i din pakke for effektiv behandling.

Hvis din uønskede vare returneres til os i en usund, åbnet eller brugt tilstand, beklager vi, at vi ikke vil kunne udstede en refusion, og vi vil returnere varen til dig.

Refusioner tager normalt 5-7 hverdage, afhængigt af din banks behandlingstid.

Important Shipping Information

Please verify your shipping address before checkout. Once the product leaves our facility, we cannot be held responsible for shipping issues such as deliveries to hotels, missed deliveries, or failure to pick up packages from shipping facilities in time.

Failed Delivery

If a delivery attempt fails due to reasons beyond our control, such as the buyer being unavailable or incorrect address details, the buyer is responsible for return shipping costs and any related losses.

Ufuldstændige adresseoplysninger

Hvis ufuldstændige eller unøjagtige adresseoplysninger fører til et mislykket leveringsforsøg, skal køberen dække omkostningerne til returforsendelse og eventuelle tilknyttede tab.

Forsinkelse ved afhentning

If the buyer causes a delay in the scheduled pickup process, resulting in additional costs or complications, the buyer is responsible for return shipping fees and any associated losses.

Lost Package

Oronova is not liable for lost, misdirected, or stolen packages. However, we are committed to assisting you in locating lost packages that have not been confirmed as delivered via tracking. Insurance does not cover packages confirmed as delivered. For secure deliveries, consider selecting a signature-required service during checkout.

For further assistance, please contact our Customer Service via email:

Email: info@oronova.com