Free shipping
90-Day Quality Guarantee
Discreet Shipping
find answers to common questions, or reach out to us.
Frequently Asked Questions
To find your order’s status, check your shipping confirmation email for the tracking number and enter it on https://www.17track.net/en to check the logistics status. If you do not see the shipping confirmation email, please check your spam folder. The tracking number will also be displayed on your order details page on our website.
If you haven't received the order confirmation, provide your order number, recipient name, or email, and we will help you track it.
Discreet shipping: $6.99 for orders under $68.99; free for orders over $68.99. Processing takes 1-2days, shipping takes 3-10 days. We use UPs, USPs, DHL, and 4PX with local warehouses in theUS, Canada, Germany, and France.
Contact us as early as possible before shipment, with the subject "Cancel Order/ChangeAddress." Provide order number, name, or email to speed up processing. if you need to changethe address, please provide:
--Recipient Name:
--Phone Number:
--Country/Region:
--State/Province:
--City:
--Address Line 1:
--Street Number:
--Address Line 2 (ifapplicable):
--Postal Code:
Orders cannot be canceled after shipment, and refunds will be processed within 3-5 business days.
To ensure your privacy and security, while your name will appear on the package, productdetails will not be visible.The package will be discreetly packed in a cardboard box and mailingbag to protect your privacy.
Carriers may mark a package as delivered once it leaves the processing center, but it can take up to 3 business days for it to arrive at your doorstep. To get the most accurate status of your package, we recommend contacting the carrier directly. If tracking shows the package as delivered but you haven't received it, please check around your home or ask if someone else signed for it. If it's still missing, contact your local post office or courier to confirm its whereabouts and inform us. We're here to assist you in resolving the issue.
We accept all major credit cards and PayPal. If your transaction is not going through, please double check that your credit card name, number, expiration date, and billing address are all correct.
Returns & Exchanges
Please note that all sex toy products are final sale and cannot be returned once opened or used. This also applies to any kits or accessories. For hygiene and safety reasons, unopened sex toy products (with intact packaging) can be returned within a timely manner after purchase.
If you receive a damaged item, please contact us as soon as possible. Simply email us at info@oronova.com with a photo of the damage, and we'll guide you through the return process. Please be aware that customers are responsible for return shipping and handling costs.Thank you for your understanding!
Once a refund is issued, funds will be reimbursed to the original form of payment within 3 business days.
If your order arrives damaged, defective, or incorrect, please contact us via email at info@oronova.com with a detailed description of the issue, along with a video and photos. The video should demonstrate key actions, such as pressing and holding the power button. Thank you for your cooperation.
Product Cuide & Tips
You can search for products using keywordson our homepage or click through thecategories on the website to browse. We alsorecommend similar products on the productdetail page.
For first-time users, we recommendbeginner-friendly products like mini vibrators,bullet vibrators, or soft silicone massagers forwomen, and soft silicone masturbators,vibrating rings, or handheld massagers formen.These products are designed to providegentle, comfortable stimulation.
First, check the toy's waterproof status:Waterproof toys can be cleaned with warmwater and fragrance-free soap.Non-waterproof toys should be wiped with adamp cloth.
Be careful with seams, avoid alcohol orcorrosive cleaners. Dry with a towel and storein a dry place. Clean before and after each useto ensure hygiene and safety.
All toys come with a user manual. Most toysrequire you to press and hold the powerbutton for 3-5 seconds to turn them on. Pressthe power button again to cycle throughdifferent modes or intensities.To turn off,press and hold the power button for 3seconds.
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